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Whether you have a question about a massage chair, sauna, or need guidance choosing the right wellness product for your home.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days after purchase. Transit time is typically 5 to 8 business days within the Continental U.S. (excludes AK/HI). Larger items like massage chairs and infrared saunas may include white-glove or curbside delivery details in your shipping confirmation.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to follow your package in real time. If you do not see the email, please check your spam folder or contact us with your order number and we will locate the details for you.
What is your return policy?
We offer 30-Day Returns on eligible items. If something does not feel right for your space or needs, please review our Return Policy page for full instructions on how to start a return. Our team is happy to walk you through the process.
Can I exchange a product for a different model?
Absolutely. If you would like to swap a cold plunge for a different size or trade up to a different massage chair model, contact our team within the return window. We will help coordinate the exchange so you find the right fit for your home wellness space.
How do I choose the right massage chair or sauna for my space?
Start by measuring the area where you plan to place the product, keeping in mind clearance for reclining chairs or sauna ventilation. Our product pages include detailed dimensions and space requirements. You are also welcome to contact us for personalized guidance based on your room layout and wellness goals.
Do your red light therapy panels require professional installation?
Most of our red light therapy panels are designed for simple at-home setup with included mounting hardware and clear instructions. No special wiring or professional installation is typically needed. If you have questions about placement or setup for your specific panel, our team is happy to help.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Timely Responses
Our wellness team replies to every inquiry within 24 hours during business days.
Secure and Private
Your personal information is protected with industry-standard encryption at every step.
Personalized Guidance
Owned and operated by Elysium Oasis, our team offers tailored recommendations for your home wellness space.
30-Day Returns
If a product is not the right fit, our return process is straightforward and backed by our return policy.
